In the fast-paced realm of Android app development, your success depends on several things. No matter how brilliant the app is, it can fail without the right support. There’s simply so much competition in the market that your target audience always has another option.
In this article, the supportyourapp.com team explains more about how you can use outsourced support to give you a competitive edge.
24/7 Availability
Outsourcing allows you to offer round-the-clock support. This is important because your users will expect this type of support. It also becomes important if your app works across the globe. Having 24/7 support means that customers in different time zones also get the support they require.
Technical Expertise
You should try to work with a team that specializes in technical support. This provides better support for your customers because the team will be able to troubleshoot issues properly and even assist with debugging.
You’ll need to find a company that’s willing to work with you to properly understand your app’s functionalities, architecture, and underlying technologies. This enables them to address technical issues and provide effective solutions promptly.
Multilingual Support
If you’re offering your app to a global audience, you’ll need to offer multilingual support. This improves the customer’s experience and reduces misunderstandings. Agents who can speak the language often also understand the cultural nuances of the country.
This helps them connect with your target audience better and improves your brand image. This can prove the difference between good and bad market infiltration.
User Onboarding and Training
People uninstall one out of two apps within a month of installing them. The most common reason is that they weren’t used. According to the same study, 90% of users who use the app weekly will keep it.
Therefore, it makes sense to make sure your customers understand the features and how to use them. User onboarding and training can be a useful tool in this area.
Your team speaks to new clients, ensuring that they know what the features are and how to use them. Some outsourcers can assist with creating an onboarding procedure, so draw on their experience where possible.
It may also be helpful to monitor new user activity for the first few weeks to identify any patterns that indicate their interest is trailing. Your team can then proactively contact them to make sure everything’s okay. Hopefully, this gives you a chance to save the user.
Prompt Issue Resolution
Hopefully, your users won’t have many issues. However, you need to make sure that if they do, you resolve them quickly. Having a dedicated team makes it much easier for your clients. If you deal with queries efficiently, you improve your brand image and customer loyalty.
Working with an outsourced team means getting access to the resources you need, like:
- Streamlined processes
- Ticketing systems
- Escalation protocols to prioritize and resolve user issues.
Having a professional team minimizes downtime and reduces customer frustration.
Feedback Collection and Analysis
Outsourced support teams serve as a valuable conduit for collecting user feedback, feature requests, and bug reports. Collecting and acting on this information allows you to hone your app to ensure the best possible user experience.
Scalability and Flexibility
Another advantage is that you can scale up or down your support as necessary. So you can increase the size of your team if you have a product launch and reduce it afterward. Working with an outsourcer that allows this type of flexibility will help you save costs without compromising service.
Instant Access to Expertise
An app developer needs a very defined set of skills. Working well with customers is a plus, but generally doesn’t fall in this category. If you’re unable to source these skills locally, outsourcing offers a cost-effective solution.
Conclusion
Outsourced support can play a pivotal role in the success of your app. When partnering with a reputable client, you can benefit from their expertise, experience, and equipment. They’ll provide you with a cost-effective way to scale up your business and make it easier to expand.
Most importantly, they can help you offer superior service 24/7. They can also give you the edge when expanding into new territory by offering multi-lingual and culturally appropriate support.
